Case Study: A Strategic Approach to Reducing Warranty Costs for a Healthcare Company

Case Study: A Strategic Approach to Reducing Warranty Costs for a Healthcare Company

Case Study: A Strategic Approach to Reducing Warranty Costs for a Healthcare Company

Objective

Reduce warranty costs and spending inefficiencies with wireless devices, and free up time for overworked IT employees.

Company Size

30,000 employees and 10,000 wireless lines currently in use.

Trinitas was recently approached by a large healthcare company to help the organization review and then reduce spending and warranty costs with wireless devices. This would not only potentially save the company hundreds of thousands of dollars; it would also reduce the workload of an overworked IT department.

Solution

Trinitas conducted a consultative deep dive into the company’s wireless program, uncovering opportunities for spend reduction that had previously been overlooked.

The company had 10,000 wireless devices and was covering each one with a name brand warranty care product that cost $124 per device. This resulted in an annual cost of $1,240,000.

Trinitas discovered that only 20% of those 10,000 devices actually used the warranty care product resulting in a massive over expenditure. Trinitas analysts found that 80% of that money was being wasted on those devices. Instead of providing warranty programs for each individual device, Trinitas implemented our signature Device Repair Program, only to be used on an as-needed basis, meaning the company will only pay fees when a device is actually in need of a repair. The average cost to repair a device is $124, or $248,000 for the entire fleet of devices.

Result

Cost savings of $992,000 annually. The company used this cost savings to implement a more successful tablet program. Additionally, their employees are no longer responsible for managing the warranty program and all of the inherent headaches associated with it. They also added new employees to the IT team to help accomplish the company’s new information and technology goals.

Client Satisfaction

“[Trinitas] went above and beyond! We appreciate your service and support for our company — you always go the extra mile to service your customers. We look forward to working with you this year and beyond!”

 Bart
Sr. Telecommunications Engineer
Worldwide Apparel and Footwear Company

“We so appreciate your team’s willingness to accept the Coupa challenge and your work with our team to get the catalog updated and running. Katie has been outstanding to work with on the accounting side of things.

I give Trinitas an “A” for outstanding support throughout this transition! Our immediate goals with Trinitas will be to maintain our current partnership and the excellent level of customer service and support we feel you are providing. Thank you for all you do!”

 Nicole
Procurement Coordinator Indirect Procurement – Telecom
Worldwide Apparel and Footwear Company

“Since our work with Trinitas began, I am not being asked to follow-up on orders or request adjustments for items received that were incorrect or did not meet the needs of the users. Trinitas has stepped in and worked directly with our company on these issues. David is easy to work with, with excellent follow-through. I look forward to a lengthy professional relationship with Trinitas.”

 Carolyn
Sr. Coordinator, IT Controlling
Luxury Vehicle Manufacturer

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Out with the Old; in with the New with Trinitas’ Money-saving Mobile Device Buyback Program

Out with the Old; in with the New with Trinitas’ Money-saving Mobile Device Buyback Program

Out with the Old; in with the New with Trinitas’ Money-saving Mobile Device Buyback Program

Spring is just around the corner, and that means it’s an excellent time to consider some new beginnings for your company’s wireless device program. It’s a good time to do a thorough spring cleaning of your old devices—make way for the new and cash-in in the process. Anything you can get rid of during a thorough spring clean of your company’s IT solutions? Redundancies that can go the way of the dinosaur?

Trinitas’ mobile recycling and device buyback program offers your organization a way to generate new revenue streams, meet green initiatives and data security. The result is a great out-with-the-old-in-with-the-new approach.

What’s involved? When it’s time to sell or get rid of old, outdated or broken wireless mobile devices, it’s best to have a policy in place to protect your data, and disposing of those devices in a way that doesn’t harm the environment in the way that just tossing electronics into the landfill can. That’s where we come in. We work with you to customize a simple, secure, and profitable mobile device buyback and recycling program.

Features:

Go Green – Trinitas offers top dollar for your used devices, and we know how to properly reuse and recycle them—meaning that you’re adding to your company’s bottom line while simultaneously enhancing your green initiatives.

Keep Your Company’s Data Safe – All data sanitization processes adhere to the government recommended NIST SP 800-88 Revision 1 Guidelines—meaning your data is as safe as possible. We use cutting-edge software to securely erase all devices’ internal and external memory.

Report and Track – We provide activity updates throughout our simple mobile device recovery program, so you know exactly what’s happening throughout the process.

As the flowers start to bloom and the birds begin to sing, let Trinitas help you and your company spring forward into new IT territory with fresh mobile devices. Contact us today to learn more.

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Learn more about Trinitas’ services and how they can bring efficiencies and cost savings to your business.

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The Benefits of Working from Home are on Full Display—Is Your Enterprise Company Ready?

The Benefits of Working from Home are on Full Display—Is Your Enterprise Company Ready?

The Benefits of Working from Home are on Full Display—Is Your Enterprise Company Ready?

In a world of extreme uncertainty, one thing has become clear for many employers and employees alike: working from home is actually pretty great! Sure, it comes with some challenges, but for the most part, studies—and now a huge global experiment—show that working from home affords a multitude of benefits.

For employers, those benefits include happier employees, but also an expanded recruiting pool, allowing organizations to cast a wider net in search of ideal candidates. Additionally, working from home obviously significantly reduces company overhead.

At home, employees tend to be more creative, productive, and enjoy a greater sense of wellbeing. There’s also the plus of flexible hours, allowing your workforce to maximize productivity when it is most convenient. Families with special needs also enjoy increased flexibility, and with less exposure to large groups of people, sick leave decreases. And of course, there’s the bonus of being able to squeeze in a workout during your lunch hour.

However, it is worth noting that working from home does present challenges for enterprise-level entities. From an IT standpoint, security is an issue, and your IT department might be plagued with support headaches. This is where Trinitas can come in and make everyone’s life much easier—and working from home a more permanent solution for those who find it to be a valuable life solution.

As a trusted telecom company, we’re experts in convenience and customer satisfaction, from employee to CEO. We can bundle products, deliver them directly to employees’ homes, and offer a tech support extension of your organization to free up your IT talent. We can also create a single, streamlined billing center to make sure that, even when your employees are located throughout the country, or even the world, your telecom invoicing, billing, and data management are all in one easily accessible location.

In addition to top-of-the-line equipment, Trinitas can support your enterprise organization with the following telecom services:

  • Device recycling and buyback programs—Go green and save money!
  • Software customization and integration—Create a customized ordering platform and simplify the ordering process for employees near and far!
  • Custom billing solutions—Enjoy one central invoicing hub, for ease, convenience, and simplicity.
  • Device repair and care—Save time and keep your employees safe by avoiding device repair stores and hassle. We’ll take care of it all for you and save you money in the process!
  • Device kitting program—Let us make sure devices have the latest apps installed, include protective covers, and are fully ready to go when they arrive at your employees’ doorsteps.
  • Telecom Expense Management (TEM)—Transfer all of your telecom expenses to Trinitas—we’re happy to manage your supplier relationships, bills, and provide your team with a designated support desk.
  • Managed Mobility Services (MMS)—Create uniformity with your organization’s carrier contracts, voice and data usage, device management, upgrades, activations, and spend management with Trinitas’ MMS program.

To learn more about how Trinitas can help your company create a productive, happy, cost-efficient at-home workforce, give us a call today. We’re happy to help, and we’re ready to help you facilitate a future-forward work environment for your team.

Learn more about Trinitas’ services and how they can bring efficiencies and cost savings to your business.

Sign up for a FREE assessment below or call 512-949-3680 to speak with a consultant.

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Simplification isn’t simple, but it’s our specialty.

Contact us now and we’ll prove it.

Three Key Ways to Increase Employee Productivity and Joy among Your Wireless Team

Three Key Ways to Increase Employee Productivity and Joy among Your Wireless Team

Are you overseeing productivity within your company?
Having a hard time benchmarking where teams are and where they should be?

 

You might want to revisit your goals first.
Setting clear, measurable objectives is paramount to productivity and where it’s occurring, whether in-office or remotely.

In its recent article, 3 Drivers to Broaden View of Productivity: Well-being, Collaboration, Innovation,
“The only measure of productivity that matters is how well someone is doing at meeting their goals.
Assuming those goals are properly set, align with the organization’s overall mission, and are measurable, where and when someone works shouldn’t’ matter.”

Quite possibly, workplaces might need to be rethought to improve culture and productivity.
There are many factors to consider within workplaces. We will key in on three for this article: well-being, collaboration, and innovation.

Jaime Teevan is chief scientist at Microsoft. Along with researchers from across Microsoft, Teevan completed 50 research studies
throughout multiple divisions and departments, from engineering to facilities, in what the team considered in January 2021
to be, the largest compilation of research related to the pandemic’s impact on work practices available to date.
It was coined The New Future of Work Report. Since then, more studies have been conducted and results published as the pandemic
has continues to challenge business operations in unprecedented ways.

Teevan’s research digs deep to “examine employees’ well-being, social connections, and collaboration and the innovation they bring to drive business success.”
By conducting this research, Teevan hopes managers can broaden their views on productivity.
She continues, “You measure performance the same as if the people were in the office. You don’t really know what they’re doing sitting at their desks.”

Trinitas supports its clients’ wireless teams’ work cultures and has years of success improving them through our commitment to clients.
Through Teevan’s lens, Trinitas supports her three pillars of performance.

Well-being – Although well-being is comprised of many different factors, a few areas we focus on are: 

      • Creating more free time during the workday
      • Simplifying processes that are easier to use and follow
      • Providing customer support that is friendly and quickly solves our clients’ issues

Recently we learned a client’s IT team was spending too much time supporting its employee needs. Together with the client we decided to look at some
lighter spend areas to determine if there were ways to save their IT time supporting those areas.
The goal was to shore up those processes that would then free up their IT teams time to devote to the bigger projects.

Trinitas found the team was spending an enormous time supporting their Wireless Device Accessory program.

To solve for this, Trinitas implemented:

      • A company-specific online catalogue that had their device-specific products
      • Managerial approval
      • Custom and comprehensive monthly billing solutions that saved their AP significant processing times

Additionally, Trinitas became an extension of the client’s IT team and managed the accessory program for them. With the significant savings, they were
able to take on another IT employee to help with their daily functions. We continued to look at other lower spend services with similarly positive outcomes.

Collaboration – Trinitas values the importance of collaborating with its clients. Together we can uncover areas for new revenue, determine how to improve processes,
and expand employee productivity. Recently, a healthcare company that had 10,000 wireless devices wanted to find a way to cut costs.
Through our collaboration, we uncovered the company was significantly overpaying for warranty rand replacement costs for their devices. View the case study here to learn more.

Innovation – COVID-19 Has permanently changed our workplaces and enterprise companies must adapt their telecommunications if they want to keep you.
With the shift to both office and work-from-home employees, Trinitas created its Enterprise Anywhere suite of services that can be customized to fit your enterprise company business.
To read more about it, view our Enterprise Anywhere white paper.  

Companies Go Back to Work. Now What?!

Companies Go Back to Work. Now What?!

Companies Go Back to Work. Now What?!

The coronavirus has permanently changed how and from where we work. Enterprise-level companies had to adapt, and adapt quickly. The result is a new normal for many employees—working from home, working modified hours, or, for those who can’t take work home with them, working in bare-bones office settings.

As we begin to return to more of a routine, many organizations are faced with new challenges. Some companies are still operating with an entirely at-home work force. Others are welcoming teams back, but with a new set of rules and safety standards. And then there are hybrid models, with some working from home while others work on-site. Staggered workdays. Half days in the office. Reminders to stay six feet apart at all times.

It is now very clear that one size does not fit all. Your organization is unique in how it operates within this new landscape. Providing your employees with the tools to get things done effectively—and often without being in the same building, or even the same state—is paramount to success.

At Trinitas, we’re equipped to address each enterprise-level company’s unique set of circumstances. We work with you to address the challenges that come with “going back to work” in the face of COVID-19. Each approach is customized, and all of our products and services aim to save time, money, and increase workplace data security and employee safety by reducing exposure to shipping and distribution channels.

Some of our services include:

  • Equipment: We provide top-brand telecom and wireless equipment and deliver it directly to your employees’ doorsteps.
  • Device Recycling and Buyback Programs: As technology advances, we save time and money, and contribute to your organization’s sustainable efforts, with our buyback and recycling programs.
  • Software Customization and Integration: Our ordering platform integrates seamlessly with your current system.
  • Custom Billing Solutions: Let us batch invoices and provide them in a single billing solution.
  • Device Repair and Care: No need to send your employees to the nearest device repair store or drop their equipment in the mail. We can do that for you, without anyone ever having to leave the house.
  • Device Kitting Program: We can activate the latest OS, install apps and fit your devices with protective covers allowing your IT team to focus on the bigger picture.
  • Telecom Expense Management (TEM): Let us handle your telecom expense management responsibilities, including supplier relationships and bills. We even provide a dedicated support desk for your team.
  • Managed Mobility Services (MMS): Enjoy greater visibility and control of your entire wireless and telecom division with uniformity in carrier contracts, voice/data usage, device management, upgrades, and more.

Now is the time to prepare for the future. A future in which seamless telecom capabilities allow your at-home and in-office workforce lead in productivity, creativity and workplace happiness. Give us a call today to learn more.

Learn more about Trinitas’ services and how they can bring efficiencies and cost savings to your business.

Sign up for a FREE assessment below or call 512-949-3680 to speak with a consultant.

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Simplification isn’t simple, but it’s our specialty.

Contact us now and we’ll prove it.

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