Case Study: A Strategic Approach to Reducing Warranty Costs for a Healthcare Company

Case Study: A Strategic Approach to Reducing Warranty Costs for a Healthcare Company

Case Study: A Strategic Approach to Reducing Warranty Costs for a Healthcare Company

Objective

Reduce warranty costs and spending inefficiencies with wireless devices, and free up time for overworked IT employees.

Company Size

30,000 employees and 10,000 wireless lines currently in use.

Trinitas was recently approached by a large healthcare company to help the organization review and then reduce spending and warranty costs with wireless devices. This would not only potentially save the company hundreds of thousands of dollars; it would also reduce the workload of an overworked IT department.

Solution

Trinitas conducted a consultative deep dive into the company’s wireless program, uncovering opportunities for spend reduction that had previously been overlooked.

The company had 10,000 wireless devices and was covering each one with a name brand warranty care product that cost $124 per device. This resulted in an annual cost of $1,240,000.

Trinitas discovered that only 20% of those 10,000 devices actually used the warranty care product resulting in a massive over expenditure. Trinitas analysts found that 80% of that money was being wasted on those devices. Instead of providing warranty programs for each individual device, Trinitas implemented our signature Device Repair Program, only to be used on an as-needed basis, meaning the company will only pay fees when a device is actually in need of a repair. The average cost to repair a device is $124, or $248,000 for the entire fleet of devices.

Result

Cost savings of $992,000 annually. The company used this cost savings to implement a more successful tablet program. Additionally, their employees are no longer responsible for managing the warranty program and all of the inherent headaches associated with it. They also added new employees to the IT team to help accomplish the company’s new information and technology goals.

Client Satisfaction

“[Trinitas] went above and beyond! We appreciate your service and support for our company — you always go the extra mile to service your customers. We look forward to working with you this year and beyond!”

 Bart
Sr. Telecommunications Engineer
Worldwide Apparel and Footwear Company

“We so appreciate your team’s willingness to accept the Coupa challenge and your work with our team to get the catalog updated and running. Katie has been outstanding to work with on the accounting side of things.

I give Trinitas an “A” for outstanding support throughout this transition! Our immediate goals with Trinitas will be to maintain our current partnership and the excellent level of customer service and support we feel you are providing. Thank you for all you do!”

 Nicole
Procurement Coordinator Indirect Procurement – Telecom
Worldwide Apparel and Footwear Company

“Since our work with Trinitas began, I am not being asked to follow-up on orders or request adjustments for items received that were incorrect or did not meet the needs of the users. Trinitas has stepped in and worked directly with our company on these issues. David is easy to work with, with excellent follow-through. I look forward to a lengthy professional relationship with Trinitas.”

 Carolyn
Sr. Coordinator, IT Controlling
Luxury Vehicle Manufacturer

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Three Key Ways to Increase Employee Productivity and Joy among Your Wireless Team

Three Key Ways to Increase Employee Productivity and Joy among Your Wireless Team

Are you overseeing productivity within your company?
Having a hard time benchmarking where teams are and where they should be?

 

You might want to revisit your goals first.
Setting clear, measurable objectives is paramount to productivity and where it’s occurring, whether in-office or remotely.

In its recent article, 3 Drivers to Broaden View of Productivity: Well-being, Collaboration, Innovation,
“The only measure of productivity that matters is how well someone is doing at meeting their goals.
Assuming those goals are properly set, align with the organization’s overall mission, and are measurable, where and when someone works shouldn’t’ matter.”

Quite possibly, workplaces might need to be rethought to improve culture and productivity.
There are many factors to consider within workplaces. We will key in on three for this article: well-being, collaboration, and innovation.

Jaime Teevan is chief scientist at Microsoft. Along with researchers from across Microsoft, Teevan completed 50 research studies
throughout multiple divisions and departments, from engineering to facilities, in what the team considered in January 2021
to be, the largest compilation of research related to the pandemic’s impact on work practices available to date.
It was coined The New Future of Work Report. Since then, more studies have been conducted and results published as the pandemic
has continues to challenge business operations in unprecedented ways.

Teevan’s research digs deep to “examine employees’ well-being, social connections, and collaboration and the innovation they bring to drive business success.”
By conducting this research, Teevan hopes managers can broaden their views on productivity.
She continues, “You measure performance the same as if the people were in the office. You don’t really know what they’re doing sitting at their desks.”

Trinitas supports its clients’ wireless teams’ work cultures and has years of success improving them through our commitment to clients.
Through Teevan’s lens, Trinitas supports her three pillars of performance.

Well-being – Although well-being is comprised of many different factors, a few areas we focus on are: 

      • Creating more free time during the workday
      • Simplifying processes that are easier to use and follow
      • Providing customer support that is friendly and quickly solves our clients’ issues

Recently we learned a client’s IT team was spending too much time supporting its employee needs. Together with the client we decided to look at some
lighter spend areas to determine if there were ways to save their IT time supporting those areas.
The goal was to shore up those processes that would then free up their IT teams time to devote to the bigger projects.

Trinitas found the team was spending an enormous time supporting their Wireless Device Accessory program.

To solve for this, Trinitas implemented:

      • A company-specific online catalogue that had their device-specific products
      • Managerial approval
      • Custom and comprehensive monthly billing solutions that saved their AP significant processing times

Additionally, Trinitas became an extension of the client’s IT team and managed the accessory program for them. With the significant savings, they were
able to take on another IT employee to help with their daily functions. We continued to look at other lower spend services with similarly positive outcomes.

Collaboration – Trinitas values the importance of collaborating with its clients. Together we can uncover areas for new revenue, determine how to improve processes,
and expand employee productivity. Recently, a healthcare company that had 10,000 wireless devices wanted to find a way to cut costs.
Through our collaboration, we uncovered the company was significantly overpaying for warranty rand replacement costs for their devices. View the case study here to learn more.

Innovation – COVID-19 Has permanently changed our workplaces and enterprise companies must adapt their telecommunications if they want to keep you.
With the shift to both office and work-from-home employees, Trinitas created its Enterprise Anywhere suite of services that can be customized to fit your enterprise company business.
To read more about it, view our Enterprise Anywhere white paper.  

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