Avoiding Device Return Pitfalls

Avoiding Device Return Pitfalls

Avoiding Device Return Pitfalls

According to the recent computerweekly.com article, Mobile trade-ins return more than half a billion dollars to US consumers in Q2, consumers are trading in their older wireless devices at a 152% increase in Q2 2021 compared to Q2 2020. That’s excellent news.

However, this increase has not transferred to the enterprise business space in which only about 20–25% of devices get returned. Why is that?

Here are three significant reasons:

1. People don’t understand the company’s position on the value of an older device and thus do not take the time to send it back.

2. Employees do not know there is a program in place to send back their older devices when they leave the company or are upgraded to a newer device

3. Employees are aware of a program, but the return is too confusing and cumbersome, so they don’t follow through.

While these pitfalls are common, they’re also easy to remedy. Here are some ways enterprise organizations can improve their company’s return rate:


  • Provide a device return automatically triggered through Service Now (or similar functioning ticket system) when an upgrade is scheduled.
  • Email instructions to employees explaining how to detach the device from DEP and Find My Phone / Google locks.
  • Send return kits.
  • Integrate an online platform for senior teams and administrators to monitor returns and see where there is non-adherence to the company policies. Then follow-up with these employees to send back their devices.
  • Create return labels directly from the online platform for your administers who collect multiple devices per location.
  • Offer fast payment turnaround.
  • Securely wipe all device data.

Implementing the above will help increase your company from 25% to a potential 95% return rate. These benefits are significant and boost your company’s revenue and improve data security.

To learn more about how Trinitas can help you meet these goals, let’s have a call to see where you can improve your device return process. Schedule your free assessment today.

Schedule a 15-minute call with me to go over how much you can save.

We’ll discuss strategic solutions you can immediately implement whether you choose to work with Trinitas or not.


Simplification isn’t simple, but it’s our specialty.

Contact us now and we’ll prove it.

Related Posts

Trinitas’ Device Buyback and Recycle Program Saves Money, and Protects Data and the Environment.

Trinitas’ Device Buyback and Recycle Program Saves Money, and Protects Data and the Environment.

Trinitas’ Device Buyback and Recycle Program Saves Money, and Protects Data and the Environment.

Savings, security, and clean water? Sign me up!
Does your company currently recycle old electronic devices? Or do they pile up in the “we have no idea what to do with these” pile? If it’s the latter, Trinitas has a solution that is beneficial to your bottom line and the environment.

The Benefits

As technology advances, our devices become outdated. Instead of throwing them away (which can make you vulnerable to information thieves), let us recycle or buy them back from you. Our Recycle and Buyback Program benefits include:

  • Helping your company achieve its green initiatives by reducing harsh electronic waste
  • Device wiping and deletion procedures that meet the highest industry standards
  • Generating new revenue streams for clients with the Buyback Program
  • Customized and simple online engagement

We work within your company’s comfort zone, meeting each customer’s specific customization requests, resulting in stress-free applications. We also talk you through the entire process, offering step-by-step communications about the Recycling and Buyback Program. The customization continues with a tailored solution for quote generation, communication and device monitoring.

The Options

So, what are your options? We offer two programs. The first is a graded condition program, which often offers the highest pricing. We review your devices and their conditions. Most deviceses are returned in Grade B condition, offering an excellent price. We then let you know how many devices were returned in which conditions, and the total cost due to you.

The second option is a one-price offering for any accepted device. We provide monthly price sheets that delineate which pricing we are offering for most carrier devices. Those devices typically meet with a grading of A, B or C. This slightly more conservative approach accounts for fluctuating market changes, but there is no waiting to find out what your grade or pricing is.

Additional Cash in Your Pocket

Ultimately, both programs offer an overall higher buyback price point, peace of mind, simple asset recovery, greater visibility and excellent customer service, and we turn your payment around quickly. Most competitors offer a 60-day pay period. At Trinitas, our pay period is 45 days, a significant decrease in turnaround time that positively impacts your company’s cash flow, and allows for faster cash injection back into the projects that matter most. If you do additional work with us, we can also apply the buyback payments toward future services.

Partnering with Trinitas adds to your company’s success. Unloading your old devices is an excellent way to ensure data safety, environmental stewardship and additional cash flow.

To learn more about Trinitas’ programs and services, contact us today, www.trinitastelecom.com.


Related Posts


Learn more about Trinitas’ services and how they can bring efficiencies and cost savings to your business.

Sign up for a FREE assessment below or call 512-949-3680 to speak with a consultant.

Pin It on Pinterest