Avoiding Device Return Pitfalls

Avoiding Device Return Pitfalls

Avoiding Device Return Pitfalls

According to the recent computerweekly.com article, Mobile trade-ins return more than half a billion dollars to US consumers in Q2, consumers are trading in their older wireless devices at a 152% increase in Q2 2021 compared to Q2 2020. That’s excellent news.

However, this increase has not transferred to the enterprise business space in which only about 20–25% of devices get returned. Why is that?

Here are three significant reasons:

1. People don’t understand the company’s position on the value of an older device and thus do not take the time to send it back.

2. Employees do not know there is a program in place to send back their older devices when they leave the company or are upgraded to a newer device

3. Employees are aware of a program, but the return is too confusing and cumbersome, so they don’t follow through.

While these pitfalls are common, they’re also easy to remedy. Here are some ways enterprise organizations can improve their company’s return rate:

 

  • Provide a device return automatically triggered through Service Now (or similar functioning ticket system) when an upgrade is scheduled.
  • Email instructions to employees explaining how to detach the device from DEP and Find My Phone / Google locks.
  • Send return kits.
  • Integrate an online platform for senior teams and administrators to monitor returns and see where there is non-adherence to the company policies. Then follow-up with these employees to send back their devices.
  • Create return labels directly from the online platform for your administers who collect multiple devices per location.
  • Offer fast payment turnaround.
  • Securely wipe all device data.

Implementing the above will help increase your company from 25% to a potential 95% return rate. These benefits are significant and boost your company’s revenue and improve data security.

To learn more about how Trinitas can help you meet these goals, let’s have a call to see where you can improve your device return process. Schedule your free assessment today.

Schedule a 15-minute call with me to go over how much you can save.

We’ll discuss strategic solutions you can immediately implement whether you choose to work with Trinitas or not.

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It’s important to weigh how we generate revenue to complement tight budgets, identifying important savings.

It’s important to weigh how we generate revenue to complement tight budgets, identifying important savings.

It’s important to weigh how we generate revenue to complement tight budgets, identifying important savings.

Trinitas has generated an average of 20% savings or more for partner companies.

Recently, we worked with a Fortune 500 company with 15,000 wireless lines that didn’t have an effective plan for recovering older devices, losing any value those devices still offered.

Trinitas created a plan to effectively recover the devices. That plan included:

  • Setting up return kits and collecting old devices
  • Unlocking, wiping all data, and recycling the devices
  • Cutting the company a check for the newly recouped revenue

Client Results:

  • Increased revenue $42,369 per year
  • Increased peace of mind knowing devices were securely wiped and tracked
  • Boosted environmental green initiatives

This savings allowed the company to hire an additional customer service rep, elevating the organization’s customer service and customer connections.

Learn more about Trinitas’ services and how they can bring efficiencies and cost savings to your business.

Sign up for a FREE assessment below or call 512-949-3680 to speak with a consultant.

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Trinitas’ Device Buyback and Recycle Program Saves Money, and Protects Data and the Environment.

Trinitas’ Device Buyback and Recycle Program Saves Money, and Protects Data and the Environment.

Trinitas’ Device Buyback and Recycle Program Saves Money, and Protects Data and the Environment.

Savings, security, and clean water? Sign me up!
Does your company currently recycle old electronic devices? Or do they pile up in the “we have no idea what to do with these” pile? If it’s the latter, Trinitas has a solution that is beneficial to your bottom line and the environment.

The Benefits

As technology advances, our devices become outdated. Instead of throwing them away (which can make you vulnerable to information thieves), let us recycle or buy them back from you. Our Recycle and Buyback Program benefits include:

  • Helping your company achieve its green initiatives by reducing harsh electronic waste
  • Device wiping and deletion procedures that meet the highest industry standards
  • Generating new revenue streams for clients with the Buyback Program
  • Customized and simple online engagement

We work within your company’s comfort zone, meeting each customer’s specific customization requests, resulting in stress-free applications. We also talk you through the entire process, offering step-by-step communications about the Recycling and Buyback Program. The customization continues with a tailored solution for quote generation, communication and device monitoring.

The Options

So, what are your options? We offer two programs. The first is a graded condition program, which often offers the highest pricing. We review your devices and their conditions. Most deviceses are returned in Grade B condition, offering an excellent price. We then let you know how many devices were returned in which conditions, and the total cost due to you.

The second option is a one-price offering for any accepted device. We provide monthly price sheets that delineate which pricing we are offering for most carrier devices. Those devices typically meet with a grading of A, B or C. This slightly more conservative approach accounts for fluctuating market changes, but there is no waiting to find out what your grade or pricing is.

Additional Cash in Your Pocket

Ultimately, both programs offer an overall higher buyback price point, peace of mind, simple asset recovery, greater visibility and excellent customer service, and we turn your payment around quickly. Most competitors offer a 60-day pay period. At Trinitas, our pay period is 45 days, a significant decrease in turnaround time that positively impacts your company’s cash flow, and allows for faster cash injection back into the projects that matter most. If you do additional work with us, we can also apply the buyback payments toward future services.

Partnering with Trinitas adds to your company’s success. Unloading your old devices is an excellent way to ensure data safety, environmental stewardship and additional cash flow.

To learn more about Trinitas’ programs and services, contact us today, www.trinitastelecom.com.

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Learn more about Trinitas’ services and how they can bring efficiencies and cost savings to your business.

Sign up for a FREE assessment below or call 512-949-3680 to speak with a consultant.

Out with the Old; in with the New with Trinitas’ Money-saving Mobile Device Buyback Program

Out with the Old; in with the New with Trinitas’ Money-saving Mobile Device Buyback Program

Out with the Old; in with the New with Trinitas’ Money-saving Mobile Device Buyback Program

Spring is just around the corner, and that means it’s an excellent time to consider some new beginnings for your company’s wireless device program. It’s a good time to do a thorough spring cleaning of your old devices—make way for the new and cash-in in the process. Anything you can get rid of during a thorough spring clean of your company’s IT solutions? Redundancies that can go the way of the dinosaur?

Trinitas’ mobile recycling and device buyback program offers your organization a way to generate new revenue streams, meet green initiatives and data security. The result is a great out-with-the-old-in-with-the-new approach.

What’s involved? When it’s time to sell or get rid of old, outdated or broken wireless mobile devices, it’s best to have a policy in place to protect your data, and disposing of those devices in a way that doesn’t harm the environment in the way that just tossing electronics into the landfill can. That’s where we come in. We work with you to customize a simple, secure, and profitable mobile device buyback and recycling program.

Features:

Go Green – Trinitas offers top dollar for your used devices, and we know how to properly reuse and recycle them—meaning that you’re adding to your company’s bottom line while simultaneously enhancing your green initiatives.

Keep Your Company’s Data Safe – All data sanitization processes adhere to the government recommended NIST SP 800-88 Revision 1 Guidelines—meaning your data is as safe as possible. We use cutting-edge software to securely erase all devices’ internal and external memory.

Report and Track – We provide activity updates throughout our simple mobile device recovery program, so you know exactly what’s happening throughout the process.

As the flowers start to bloom and the birds begin to sing, let Trinitas help you and your company spring forward into new IT territory with fresh mobile devices. Contact us today to learn more.

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Learn more about Trinitas’ services and how they can bring efficiencies and cost savings to your business.

Sign up for a FREE assessment below or call 512-949-3680 to speak with a consultant.

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Learn more about Trinitas’ services and how they can bring efficiencies and cost savings to your business.

Sign up for a FREE assessment below or call 512-949-3680 to speak with a consultant.

Managed Mobility Services (MMS): What is It and Does Your Organization Need It?

Managed Mobility Services (MMS): What is It and Does Your Organization Need It?

Managed Mobility Services (MMS): What is It and Does Your Organization Need It?

Acronyms abound in the technology space. It’s easy to lose track of—or simply not understand—what everything means. That’s where we come in. Trinitas breaks down MMS, and answers your questions.

Okay, first things first: Can I afford to go without Managed Mobility Services (MMS)?

In a word, no. MMS is essential to keeping costs down while your wireless device environment is organized, simplified and protected.

Well then, what is MMS?

As for MMS, or Managed Mobility Services, Trinitas offers a complete approach for acquiring and integrating MMS into your company’s existing infrastructure. Our mobility management platform enables you to centralize, understand, and administer your company’s entire device environment, simply.

Managed Mobility Services benefits include:

  • Centralized and automated hub for all global operations, saving countless workday hours.
  • Device management, including inventory control, data and plan usage, employee engagement and administrator functionalities, zero line detection, BYOD programs and more.
  • Workflow management from a centralized interface. This flexible solution will allow you to implement your mobility policies and regulations to end users and administrators.
  • Enterprise management that maximizes your dollars by integrating carrier data from a centralized location, and harmonies expenses and invoicing.
  • Enterprise Management Mobility (EMM—yep, another acronym defined!)—Our simple EMM interfaces with the platform allowing your company to review and supervise employee patterns and practice from a centralized location.
  • Program management that produces more positive results and allows for easy transition when strategies change.
  • Single point of interface console that provides freedom to access your entire mobility environment from one interface.
  • Integrate all device operations and information, significantly improving performance and advance mobility governance and administration.
  • Visible, flexible inventory management on the spot.
  • Analytics and comprehensive reporting allow you to make informed decisions that positively impact your mobility program faster.
  • Device logistics engineers coordinate global distribution, asset management, and configure tailor made programs to make devices active and working upon arrival to employees.
  • Top-notch, multi-tier customer support that resolves over 90% of all inquiries on the first interaction.

To learn more about Trinitas’ MMS services, and how they can bring efficiencies and cost savings to your business, sign up for a FREE assessment below or call David Oakes, 512-949-3680 x 101.

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Why Do IT Modernization Efforts Often Fail? Here are Three Common Reasons.

Why Do IT Modernization Efforts Often Fail? Here are Three Common Reasons.

Why Do IT Modernization Efforts Often Fail? Here are Three Common Reasons.

In a recent article for ciodive.com, CTO and ICF Kyle Tuberson examines why so many IT modernizations are unsuccessful. Many agencies and enterprises have ambitious goals for modernizing information systems and processes. Leaders are seeking agile platforms to create needed applications and improve end user experiences. CIOs understand implementing advanced technology and processes can optimize their respective business. However, these decision-makers can be poorly prepared for the roadblocks that can occur.

Decision-makers need to fully understand the inhibitors of digital transformation, how to mitigate them, and how to plan correctly. Below are three common mistakes you must avoid to be successful.

1. Not holistically assessing your organization

Unfortunately, many CIOs take a tech modernization plunge without fully understanding their holistic ecosystem. Leaders need to assess the current strengths and weaknesses, workflows, automations, and employee support before deciding on implementation.

2. Not aligning the proper strategy 

Mission leaders must analyze in great detail the desired outcomes at the beginning of the undertaking and work backwards to determine the best paths. Just like taking a road trip or developing a business plan, it’s imperative to put a strategy in place before departing. You need a destination and step by step implementation to assure you successfully reach your destination. Technological modernization is no different. SaaS, equipment purchasing, automation, etc. require strong critical thinking to ensure ROI.

3. Routine maintenance

Post modernization/implementation routine maintenance of the solution is required. This means constant reviews of the workflows, vendor support, cost savings, personnel support, communication, and more. Modernization should not be thought of as a “one and done” solution.

When it comes to companies’ wireless ecosystems, creating strategy, successful workflow implementation, simplified equipment purchases, automation, asset management, and areas to save cost are extremely important.

Most businesses should consider strategic vendor alliances who understand your business and the outcomes you are trying to achieve so they can work with you to get there.

Companies experience significant savings when they have:

  • Successfully implemented technology modernization
  • New automation that works perfectly and saves employee tasks
  • Processes that align with your business goals
  • Workflows that guarantee success
  • Lower cost equipment purchases
  • improved personnel support

Whether you already have some wireless device modernization plans in place or you don’t yet have a concrete plan, Trinitas can help you create and better implement your short- and long-term strategies.

We offer solutions that address all the above and our Enterprise Anywhere product suite can manage your wireless program from anywhere in the world.

See what our happy customers are saying, and request a free assessment today!

Schedule a 15-minute call with me to go over how much you can save.

We’ll discuss strategic solutions you can immediately implement whether you choose to work with Trinitas or not.

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Simplification isn’t simple, but it’s our specialty.

Contact us now and we’ll prove it.

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