Avoiding Device Return Pitfalls

Avoiding Device Return Pitfalls

Avoiding Device Return Pitfalls

According to the recent computerweekly.com article, Mobile trade-ins return more than half a billion dollars to US consumers in Q2, consumers are trading in their older wireless devices at a 152% increase in Q2 2021 compared to Q2 2020. That’s excellent news.

However, this increase has not transferred to the enterprise business space in which only about 20–25% of devices get returned. Why is that?

Here are three significant reasons:

1. People don’t understand the company’s position on the value of an older device and thus do not take the time to send it back.

2. Employees do not know there is a program in place to send back their older devices when they leave the company or are upgraded to a newer device

3. Employees are aware of a program, but the return is too confusing and cumbersome, so they don’t follow through.

While these pitfalls are common, they’re also easy to remedy. Here are some ways enterprise organizations can improve their company’s return rate:

 

  • Provide a device return automatically triggered through Service Now (or similar functioning ticket system) when an upgrade is scheduled.
  • Email instructions to employees explaining how to detach the device from DEP and Find My Phone / Google locks.
  • Send return kits.
  • Integrate an online platform for senior teams and administrators to monitor returns and see where there is non-adherence to the company policies. Then follow-up with these employees to send back their devices.
  • Create return labels directly from the online platform for your administers who collect multiple devices per location.
  • Offer fast payment turnaround.
  • Securely wipe all device data.

Implementing the above will help increase your company from 25% to a potential 95% return rate. These benefits are significant and boost your company’s revenue and improve data security.

To learn more about how Trinitas can help you meet these goals, let’s have a call to see where you can improve your device return process. Schedule your free assessment today.

Schedule a 15-minute call with me to go over how much you can save.

We’ll discuss strategic solutions you can immediately implement whether you choose to work with Trinitas or not.

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It’s important to weigh how we generate revenue to complement tight budgets, identifying important savings.

It’s important to weigh how we generate revenue to complement tight budgets, identifying important savings.

It’s important to weigh how we generate revenue to complement tight budgets, identifying important savings.

Trinitas has generated an average of 20% savings or more for partner companies.

Recently, we worked with a Fortune 500 company with 15,000 wireless lines that didn’t have an effective plan for recovering older devices, losing any value those devices still offered.

Trinitas created a plan to effectively recover the devices. That plan included:

  • Setting up return kits and collecting old devices
  • Unlocking, wiping all data, and recycling the devices
  • Cutting the company a check for the newly recouped revenue

Client Results:

  • Increased revenue $42,369 per year
  • Increased peace of mind knowing devices were securely wiped and tracked
  • Boosted environmental green initiatives

This savings allowed the company to hire an additional customer service rep, elevating the organization’s customer service and customer connections.

Learn more about Trinitas’ services and how they can bring efficiencies and cost savings to your business.

Sign up for a FREE assessment below or call 512-949-3680 to speak with a consultant.

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Trinitas’ Device Buyback and Recycle Program Saves Money, and Protects Data and the Environment.

Trinitas’ Device Buyback and Recycle Program Saves Money, and Protects Data and the Environment.

Trinitas’ Device Buyback and Recycle Program Saves Money, and Protects Data and the Environment.

Savings, security, and clean water? Sign me up!
Does your company currently recycle old electronic devices? Or do they pile up in the “we have no idea what to do with these” pile? If it’s the latter, Trinitas has a solution that is beneficial to your bottom line and the environment.

The Benefits

As technology advances, our devices become outdated. Instead of throwing them away (which can make you vulnerable to information thieves), let us recycle or buy them back from you. Our Recycle and Buyback Program benefits include:

  • Helping your company achieve its green initiatives by reducing harsh electronic waste
  • Device wiping and deletion procedures that meet the highest industry standards
  • Generating new revenue streams for clients with the Buyback Program
  • Customized and simple online engagement

We work within your company’s comfort zone, meeting each customer’s specific customization requests, resulting in stress-free applications. We also talk you through the entire process, offering step-by-step communications about the Recycling and Buyback Program. The customization continues with a tailored solution for quote generation, communication and device monitoring.

The Options

So, what are your options? We offer two programs. The first is a graded condition program, which often offers the highest pricing. We review your devices and their conditions. Most deviceses are returned in Grade B condition, offering an excellent price. We then let you know how many devices were returned in which conditions, and the total cost due to you.

The second option is a one-price offering for any accepted device. We provide monthly price sheets that delineate which pricing we are offering for most carrier devices. Those devices typically meet with a grading of A, B or C. This slightly more conservative approach accounts for fluctuating market changes, but there is no waiting to find out what your grade or pricing is.

Additional Cash in Your Pocket

Ultimately, both programs offer an overall higher buyback price point, peace of mind, simple asset recovery, greater visibility and excellent customer service, and we turn your payment around quickly. Most competitors offer a 60-day pay period. At Trinitas, our pay period is 45 days, a significant decrease in turnaround time that positively impacts your company’s cash flow, and allows for faster cash injection back into the projects that matter most. If you do additional work with us, we can also apply the buyback payments toward future services.

Partnering with Trinitas adds to your company’s success. Unloading your old devices is an excellent way to ensure data safety, environmental stewardship and additional cash flow.

To learn more about Trinitas’ programs and services, contact us today, www.trinitastelecom.com.

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Learn more about Trinitas’ services and how they can bring efficiencies and cost savings to your business.

Sign up for a FREE assessment below or call 512-949-3680 to speak with a consultant.

Out with the Old; in with the New with Trinitas’ Money-saving Mobile Device Buyback Program

Out with the Old; in with the New with Trinitas’ Money-saving Mobile Device Buyback Program

Out with the Old; in with the New with Trinitas’ Money-saving Mobile Device Buyback Program

Spring is just around the corner, and that means it’s an excellent time to consider some new beginnings for your company’s wireless device program. It’s a good time to do a thorough spring cleaning of your old devices—make way for the new and cash-in in the process. Anything you can get rid of during a thorough spring clean of your company’s IT solutions? Redundancies that can go the way of the dinosaur?

Trinitas’ mobile recycling and device buyback program offers your organization a way to generate new revenue streams, meet green initiatives and data security. The result is a great out-with-the-old-in-with-the-new approach.

What’s involved? When it’s time to sell or get rid of old, outdated or broken wireless mobile devices, it’s best to have a policy in place to protect your data, and disposing of those devices in a way that doesn’t harm the environment in the way that just tossing electronics into the landfill can. That’s where we come in. We work with you to customize a simple, secure, and profitable mobile device buyback and recycling program.

Features:

Go Green – Trinitas offers top dollar for your used devices, and we know how to properly reuse and recycle them—meaning that you’re adding to your company’s bottom line while simultaneously enhancing your green initiatives.

Keep Your Company’s Data Safe – All data sanitization processes adhere to the government recommended NIST SP 800-88 Revision 1 Guidelines—meaning your data is as safe as possible. We use cutting-edge software to securely erase all devices’ internal and external memory.

Report and Track – We provide activity updates throughout our simple mobile device recovery program, so you know exactly what’s happening throughout the process.

As the flowers start to bloom and the birds begin to sing, let Trinitas help you and your company spring forward into new IT territory with fresh mobile devices. Contact us today to learn more.

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Learn more about Trinitas’ services and how they can bring efficiencies and cost savings to your business.

Sign up for a FREE assessment below or call 512-949-3680 to speak with a consultant.

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Learn more about Trinitas’ services and how they can bring efficiencies and cost savings to your business.

Sign up for a FREE assessment below or call 512-949-3680 to speak with a consultant.

Change is on the horizon. Are you ready?

Change is on the horizon. Are you ready?

Change is on the horizon. Are you ready?

With fall just weeks away and families navigating the seasonal changes that come with it, such as going back to school, possibly going back to work, and readjusting to life yet again, it’s a good time to contemplate what change means to your enterprise organization. Of course, our traditional fall transitions will look different this year. Scarier? More challenging? Possibly. Change can be difficult; especially given how much of it we’ve had to endure these past 18 months. But we can do it, and we might be better for it when we do.

Trinitas offers tools to help your teams address the complexities and challenges of change at home and at work—especially when home is where some, or all, of your employees work. Equipping people with the right tools to be efficient and effective whether at the home office, or for those returning to headquarters, can greatly reduce the stress that comes with change.

Here are six ways Trinitas can support your enterprise company’s telecom needs:

1. Enterprise Anywhere – This comprehensive suite of cross-over solutions bridges the gap between home offices and headquarters, seamlessly connecting your employees wherever they are while simultaneously addressing telecom security, ease, and management.

2. Device Repair and Care – As the Delta variant adds even more uncertainty to changing times and working parents must now juggle kids going back to school and work, the idea of having to go into a device repair store is less than appealing. Trinitas’ device repair and care program completely removes this from the equation. Our quick, easy, affordable, and effective device repair program can service all your employees’ needs.

3. Software Integration and Customization – Providing your teams with a centralized, customized hub for all things telecom is our specialty. No more wasting time tracking IT tickets through to completion. We manage that for you, monitoring the ticketing process from beginning to end.

4. Telecom Expense Management (TEM) – Remove the stress from paying, tracking, and consolidating bills with the Trinitas’ TEM program.

5. Device Kitting – New equipment can be exciting. It can also be overwhelming. It’s unlikely your enterprise employees are able to prioritize activating new devices, downloading and installing apps, and ensuring the latest operating system is up and running. No problem. Trinitas provides the support you need to ensure your teams’ devices are completely up-to-date and ready to go on day one.

6. Device Buyback/Recycling – Out with the old and in with the new. Prepare for fall by unloading all those obsolete and damaged devices. Generate a new revenue stream by taking advantage of our Device Buyback program and achieve your corporate green initiatives with our Device Recycling program. It’s a win-win-win situation.

If the past year has taught us anything, it’s that change is inevitable—and often unpredictable and a little daunting. But it has also taught us how to adapt in the face of change. At Trinitas, we’re big believers in the latter, working to support our customers through change with effective, efficient, affordable solutions that turn change into a positive. Give us a call today to learn more about how we can help your company through the coming changes of the new season. 

If you would like to learn more about how Trinitas can contribute to your company’s productivity and bottom line—and let your employees focus more of their time on life adventures and time with family instead of telecom headaches and billing—chat with Trinitas owner and founder, David Oakes, today!

Sign up for a FREE assessment below or chat with David by calling + (512) 949-3680)

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March Blooms with Fresh Starts, New Beginnings, and Bright Possibilities

March Blooms with Fresh Starts, New Beginnings, and Bright Possibilities

March Blooms with Fresh Starts, New Beginnings, and Bright Possibilities

Make the Most of It with Enterprise Anywhere

March brings with it the promise of spring, and this year, the glimpse of new possibilities as we inch closer to a post-COVID world. Make the most of this exciting time by equipping your employees with the best telecom products and services on the market with Trinitas’ Enterprise Anywhere program.

Enterprise Anywhere is a comprehensive suite of telecom products and services that sets your employees up for success—wherever they are. If you are now juggling a hybrid work force with employees at home and in the office, here are a few ways Enterprise Anywhere can help:

Additionally, Enterprise Anywhere is adapting companies for the future, connecting teams across towns, cities, states, and countries. Help future-proof your enterprise organization with these Enterprise Anywhere services:

  • Ease of Access—any employee, manager or in-between peer can engage with your company’s wireless program from anywhere
  • Control—you set the employee access restrictions
  • Software customization and integration
  • Universal contract and protocol adherence
  • More Bang for Your Buck—Enterprise Anywhere gives you more money back, which can be re-invested where it matters most

Embrace this time of excitement and rejuvenation by ensuring your enterprise-level company is equipped with the best products and services available, setting them up for success as we begin to return to a more normal flow of life. Download our Enterprise Anywhere whitepaper to learn more.

Learn more about Trinitas’ services and how they can bring efficiencies and cost savings to your business.

Sign up for a FREE assessment below or call 512-949-3680 to speak with a consultant.

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Simplification isn’t simple, but it’s our specialty.

Contact us now and we’ll prove it.

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