Avoiding Device Return Pitfalls

Avoiding Device Return Pitfalls

Avoiding Device Return Pitfalls

According to the recent computerweekly.com article, Mobile trade-ins return more than half a billion dollars to US consumers in Q2, consumers are trading in their older wireless devices at a 152% increase in Q2 2021 compared to Q2 2020. That’s excellent news.

However, this increase has not transferred to the enterprise business space in which only about 20–25% of devices get returned. Why is that?

Here are three significant reasons:

1. People don’t understand the company’s position on the value of an older device and thus do not take the time to send it back.

2. Employees do not know there is a program in place to send back their older devices when they leave the company or are upgraded to a newer device

3. Employees are aware of a program, but the return is too confusing and cumbersome, so they don’t follow through.

While these pitfalls are common, they’re also easy to remedy. Here are some ways enterprise organizations can improve their company’s return rate:

 

  • Provide a device return automatically triggered through Service Now (or similar functioning ticket system) when an upgrade is scheduled.
  • Email instructions to employees explaining how to detach the device from DEP and Find My Phone / Google locks.
  • Send return kits.
  • Integrate an online platform for senior teams and administrators to monitor returns and see where there is non-adherence to the company policies. Then follow-up with these employees to send back their devices.
  • Create return labels directly from the online platform for your administers who collect multiple devices per location.
  • Offer fast payment turnaround.
  • Securely wipe all device data.

Implementing the above will help increase your company from 25% to a potential 95% return rate. These benefits are significant and boost your company’s revenue and improve data security.

To learn more about how Trinitas can help you meet these goals, let’s have a call to see where you can improve your device return process. Schedule your free assessment today.

Schedule a 15-minute call with me to go over how much you can save.

We’ll discuss strategic solutions you can immediately implement whether you choose to work with Trinitas or not.

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It’s important to weigh how we generate revenue to complement tight budgets, identifying important savings.

It’s important to weigh how we generate revenue to complement tight budgets, identifying important savings.

It’s important to weigh how we generate revenue to complement tight budgets, identifying important savings.

Trinitas has generated an average of 20% savings or more for partner companies.

Recently, we worked with a Fortune 500 company with 15,000 wireless lines that didn’t have an effective plan for recovering older devices, losing any value those devices still offered.

Trinitas created a plan to effectively recover the devices. That plan included:

  • Setting up return kits and collecting old devices
  • Unlocking, wiping all data, and recycling the devices
  • Cutting the company a check for the newly recouped revenue

Client Results:

  • Increased revenue $42,369 per year
  • Increased peace of mind knowing devices were securely wiped and tracked
  • Boosted environmental green initiatives

This savings allowed the company to hire an additional customer service rep, elevating the organization’s customer service and customer connections.

Learn more about Trinitas’ services and how they can bring efficiencies and cost savings to your business.

Sign up for a FREE assessment below or call 512-949-3680 to speak with a consultant.

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Simplification isn’t simple, but it’s our specialty.

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Gain Peace of Mind with Trinitas Telecom Expense Management (TEM) Services

Gain Peace of Mind with Trinitas Telecom Expense Management (TEM) Services

Gain Peace of Mind with Trinitas Telecom Expense Management (TEM) Services

In the world of acronyms, it’s easy to get lost. Not to worry, Trinitas is here to help you navigate the letters and the data!

Trinitas’ Telecom Expense Management (TEM) solution keeps everything in one place, including your wireless, voice, and data environment, and keeps your organization’s cost of communicating in check. Think of it as your company’s information and data hub.

TEM benefits include:

  • Flexibility to designate expenses according to your business model, boosting your bottom line and gaining greater visibility into expense allocation.
  • Comprehensive data and reporting for US and global segments.
  • Customized spend reports that show your spend according to your business needs, including reports by business unit, cost center, and employee identification number.
  • Consolidated vendor management and bill pay—Trinitas Manages Carrier Contracts and consolidates your telecom vendors. Additionally, all vendor bill payments are handled by Trinitas.
  • Centralized asset management through an online hub that shows device inventory, physical location of all devices and vendor data plans for each device.
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Learn more about Trinitas’ services and how they can bring efficiencies and cost savings to your business.

Sign up for a FREE assessment below or call 512-949-3680 to speak with a consultant.

Five Ways to Make the Daily Grind More Fun

Five Ways to Make the Daily Grind More Fun

Five Ways to Make the Daily Grind More Fun

Day-to-day life carried a certain amount of redundancy before the pandemic. Now, one year into COVID life and working from home, the daily grind can feel, well, grinding. At Trinitas, we believe in the importance of infusing fun into each workday, mixing things up and treating yourself to small breaks, schedule shake-ups, a de-clutter session or window bird watching. Here are a few of our favorite ways to fun things up!

 

1. Set a 20-minute Rule

It’s easy to get sucked into the desk. Hours might go by before you realize you haven’t even looked up from your screen. But movement throughout the day is a great way to increase circulation and creativity. Make a point to set a timer on your phone or computer, reminding you to get up and move, dance, walk or stretch every 20 minutes. Set up the printer in a different room, so you have to get up from your desk and walk to get documents. And make sure to get outside! Once every hour, walk to the end of the driveway, grab the mail or simply sit on the front steps and breath in some fresh air.

 

2. Refresh Your Surroundings 

Our workstations or spaces can quickly become stagnant. The same post-it note from last March is still sitting next to the keyboard. Those family pictures are sweet, but pretty outdated. Make a point to shake up your surroundings with new photos, fresh art, a new stack of inspiring books or Buddha board.

 

3. Start a Window Bird Watching Log

Sitting on a boring Zoom call? Just need to take a break from the project for a few minutes? Look outside. Start learning your local birds, and keep track of which ones you see, and when, throughout the year. This is a great one to turn into a family project. Make a bird bingo board and get everyone involved!

 

4. De-clutter!

Don’t limit the desk purge to once or twice a year. Make this a monthly habit—throw away those papers you’ve been piling in the corner. Toss the pen that ran out of ink years ago. A clean slate can do wonders for productivity and mood!

 

5. Watch a TED Talk 

TED, which stands from technology, education and design, showcases “ideas worth spreading” in short (18-minutes or less), powerful presentations by the world’s leading minds. Add one or two to your weekly routine for a fun, inspiring break from the daily grind.

 

While the past year has been grueling at times, it has also taught us to embrace the little things and the importance of small doses of creativity and inspiration. As we transition back to a more normal work environment, make sure to continue your favorite daily work habits—the ones that brighten things up, lift your mood and increase your productivity.

Learn more about Trinitas’ services and how they can bring efficiencies and cost savings to your business.

Sign up for a FREE assessment below or call 512-949-3680 to speak with a consultant.

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Simplification isn’t simple, but it’s our specialty.

Contact us now and we’ll prove it.

Case Study: A Strategic Approach to Reducing Warranty Costs for a Healthcare Company

Case Study: A Strategic Approach to Reducing Warranty Costs for a Healthcare Company

Case Study: A Strategic Approach to Reducing Warranty Costs for a Healthcare Company

Objective

Reduce warranty costs and spending inefficiencies with wireless devices, and free up time for overworked IT employees.

Company Size

30,000 employees and 10,000 wireless lines currently in use.

Trinitas was recently approached by a large healthcare company to help the organization review and then reduce spending and warranty costs with wireless devices. This would not only potentially save the company hundreds of thousands of dollars; it would also reduce the workload of an overworked IT department.

Solution

Trinitas conducted a consultative deep dive into the company’s wireless program, uncovering opportunities for spend reduction that had previously been overlooked.

The company had 10,000 wireless devices and was covering each one with a name brand warranty care product that cost $124 per device. This resulted in an annual cost of $1,240,000.

Trinitas discovered that only 20% of those 10,000 devices actually used the warranty care product resulting in a massive over expenditure. Trinitas analysts found that 80% of that money was being wasted on those devices. Instead of providing warranty programs for each individual device, Trinitas implemented our signature Device Repair Program, only to be used on an as-needed basis, meaning the company will only pay fees when a device is actually in need of a repair. The average cost to repair a device is $124, or $248,000 for the entire fleet of devices.

Result

Cost savings of $992,000 annually. The company used this cost savings to implement a more successful tablet program. Additionally, their employees are no longer responsible for managing the warranty program and all of the inherent headaches associated with it. They also added new employees to the IT team to help accomplish the company’s new information and technology goals.

Client Satisfaction

“[Trinitas] went above and beyond! We appreciate your service and support for our company — you always go the extra mile to service your customers. We look forward to working with you this year and beyond!”

 Bart
Sr. Telecommunications Engineer
Worldwide Apparel and Footwear Company

“We so appreciate your team’s willingness to accept the Coupa challenge and your work with our team to get the catalog updated and running. Katie has been outstanding to work with on the accounting side of things.

I give Trinitas an “A” for outstanding support throughout this transition! Our immediate goals with Trinitas will be to maintain our current partnership and the excellent level of customer service and support we feel you are providing. Thank you for all you do!”

 Nicole
Procurement Coordinator Indirect Procurement – Telecom
Worldwide Apparel and Footwear Company

“Since our work with Trinitas began, I am not being asked to follow-up on orders or request adjustments for items received that were incorrect or did not meet the needs of the users. Trinitas has stepped in and worked directly with our company on these issues. David is easy to work with, with excellent follow-through. I look forward to a lengthy professional relationship with Trinitas.”

 Carolyn
Sr. Coordinator, IT Controlling
Luxury Vehicle Manufacturer

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Learn more about Trinitas’ services and how they can bring efficiencies and cost savings to your business.

Sign up for a FREE assessment below or call 512-949-3680 to speak with a consultant.

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