Three Key Ways to Increase Employee Productivity and Joy among Your Wireless Team

Three Key Ways to Increase Employee Productivity and Joy among Your Wireless Team

Are you overseeing productivity within your company?
Having a hard time benchmarking where teams are and where they should be?

 

You might want to revisit your goals first.
Setting clear, measurable objectives is paramount to productivity and where it’s occurring, whether in-office or remotely.

In its recent article, 3 Drivers to Broaden View of Productivity: Well-being, Collaboration, Innovation,
“The only measure of productivity that matters is how well someone is doing at meeting their goals.
Assuming those goals are properly set, align with the organization’s overall mission, and are measurable, where and when someone works shouldn’t’ matter.”

Quite possibly, workplaces might need to be rethought to improve culture and productivity.
There are many factors to consider within workplaces. We will key in on three for this article: well-being, collaboration, and innovation.

Jaime Teevan is chief scientist at Microsoft. Along with researchers from across Microsoft, Teevan completed 50 research studies
throughout multiple divisions and departments, from engineering to facilities, in what the team considered in January 2021
to be, the largest compilation of research related to the pandemic’s impact on work practices available to date.
It was coined The New Future of Work Report. Since then, more studies have been conducted and results published as the pandemic
has continues to challenge business operations in unprecedented ways.

Teevan’s research digs deep to “examine employees’ well-being, social connections, and collaboration and the innovation they bring to drive business success.”
By conducting this research, Teevan hopes managers can broaden their views on productivity.
She continues, “You measure performance the same as if the people were in the office. You don’t really know what they’re doing sitting at their desks.”

Trinitas supports its clients’ wireless teams’ work cultures and has years of success improving them through our commitment to clients.
Through Teevan’s lens, Trinitas supports her three pillars of performance.

Well-being – Although well-being is comprised of many different factors, a few areas we focus on are: 

      • Creating more free time during the workday
      • Simplifying processes that are easier to use and follow
      • Providing customer support that is friendly and quickly solves our clients’ issues

Recently we learned a client’s IT team was spending too much time supporting its employee needs. Together with the client we decided to look at some
lighter spend areas to determine if there were ways to save their IT time supporting those areas.
The goal was to shore up those processes that would then free up their IT teams time to devote to the bigger projects.

Trinitas found the team was spending an enormous time supporting their Wireless Device Accessory program.

To solve for this, Trinitas implemented:

      • A company-specific online catalogue that had their device-specific products
      • Managerial approval
      • Custom and comprehensive monthly billing solutions that saved their AP significant processing times

Additionally, Trinitas became an extension of the client’s IT team and managed the accessory program for them. With the significant savings, they were
able to take on another IT employee to help with their daily functions. We continued to look at other lower spend services with similarly positive outcomes.

Collaboration – Trinitas values the importance of collaborating with its clients. Together we can uncover areas for new revenue, determine how to improve processes,
and expand employee productivity. Recently, a healthcare company that had 10,000 wireless devices wanted to find a way to cut costs.
Through our collaboration, we uncovered the company was significantly overpaying for warranty rand replacement costs for their devices. View the case study here to learn more.

Innovation – COVID-19 Has permanently changed our workplaces and enterprise companies must adapt their telecommunications if they want to keep you.
With the shift to both office and work-from-home employees, Trinitas created its Enterprise Anywhere suite of services that can be customized to fit your enterprise company business.
To read more about it, view our Enterprise Anywhere white paper.  

Why Do IT Modernization Efforts Often Fail? Here are Three Common Reasons.

Why Do IT Modernization Efforts Often Fail? Here are Three Common Reasons.

Why Do IT Modernization Efforts Often Fail? Here are Three Common Reasons.

In a recent article for ciodive.com, CTO and ICF Kyle Tuberson examines why so many IT modernizations are unsuccessful. Many agencies and enterprises have ambitious goals for modernizing information systems and processes. Leaders are seeking agile platforms to create needed applications and improve end user experiences. CIOs understand implementing advanced technology and processes can optimize their respective business. However, these decision-makers can be poorly prepared for the roadblocks that can occur.

Decision-makers need to fully understand the inhibitors of digital transformation, how to mitigate them, and how to plan correctly. Below are three common mistakes you must avoid to be successful.

1. Not holistically assessing your organization

Unfortunately, many CIOs take a tech modernization plunge without fully understanding their holistic ecosystem. Leaders need to assess the current strengths and weaknesses, workflows, automations, and employee support before deciding on implementation.

2. Not aligning the proper strategy 

Mission leaders must analyze in great detail the desired outcomes at the beginning of the undertaking and work backwards to determine the best paths. Just like taking a road trip or developing a business plan, it’s imperative to put a strategy in place before departing. You need a destination and step by step implementation to assure you successfully reach your destination. Technological modernization is no different. SaaS, equipment purchasing, automation, etc. require strong critical thinking to ensure ROI.

3. Routine maintenance

Post modernization/implementation routine maintenance of the solution is required. This means constant reviews of the workflows, vendor support, cost savings, personnel support, communication, and more. Modernization should not be thought of as a “one and done” solution.

When it comes to companies’ wireless ecosystems, creating strategy, successful workflow implementation, simplified equipment purchases, automation, asset management, and areas to save cost are extremely important.

Most businesses should consider strategic vendor alliances who understand your business and the outcomes you are trying to achieve so they can work with you to get there.

Companies experience significant savings when they have:

  • Successfully implemented technology modernization
  • New automation that works perfectly and saves employee tasks
  • Processes that align with your business goals
  • Workflows that guarantee success
  • Lower cost equipment purchases
  • improved personnel support

Whether you already have some wireless device modernization plans in place or you don’t yet have a concrete plan, Trinitas can help you create and better implement your short- and long-term strategies.

We offer solutions that address all the above and our Enterprise Anywhere product suite can manage your wireless program from anywhere in the world.

See what our happy customers are saying, and request a free assessment today!

Schedule a 15-minute call with me to go over how much you can save.

We’ll discuss strategic solutions you can immediately implement whether you choose to work with Trinitas or not.

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Simplification isn’t simple, but it’s our specialty.

Contact us now and we’ll prove it.

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Avoiding Device Return Pitfalls

Avoiding Device Return Pitfalls

Avoiding Device Return Pitfalls

According to the recent computerweekly.com article, Mobile trade-ins return more than half a billion dollars to US consumers in Q2, consumers are trading in their older wireless devices at a 152% increase in Q2 2021 compared to Q2 2020. That’s excellent news.

However, this increase has not transferred to the enterprise business space in which only about 20–25% of devices get returned. Why is that?

Here are three significant reasons:

1. People don’t understand the company’s position on the value of an older device and thus do not take the time to send it back.

2. Employees do not know there is a program in place to send back their older devices when they leave the company or are upgraded to a newer device

3. Employees are aware of a program, but the return is too confusing and cumbersome, so they don’t follow through.

While these pitfalls are common, they’re also easy to remedy. Here are some ways enterprise organizations can improve their company’s return rate:

 

  • Provide a device return automatically triggered through Service Now (or similar functioning ticket system) when an upgrade is scheduled.
  • Email instructions to employees explaining how to detach the device from DEP and Find My Phone / Google locks.
  • Send return kits.
  • Integrate an online platform for senior teams and administrators to monitor returns and see where there is non-adherence to the company policies. Then follow-up with these employees to send back their devices.
  • Create return labels directly from the online platform for your administers who collect multiple devices per location.
  • Offer fast payment turnaround.
  • Securely wipe all device data.

Implementing the above will help increase your company from 25% to a potential 95% return rate. These benefits are significant and boost your company’s revenue and improve data security.

To learn more about how Trinitas can help you meet these goals, let’s have a call to see where you can improve your device return process. Schedule your free assessment today.

Schedule a 15-minute call with me to go over how much you can save.

We’ll discuss strategic solutions you can immediately implement whether you choose to work with Trinitas or not.

Categories

Simplification isn’t simple, but it’s our specialty.

Contact us now and we’ll prove it.

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It’s important to weigh how we generate revenue to complement tight budgets, identifying important savings.

It’s important to weigh how we generate revenue to complement tight budgets, identifying important savings.

It’s important to weigh how we generate revenue to complement tight budgets, identifying important savings.

Trinitas has generated an average of 20% savings or more for partner companies.

Recently, we worked with a Fortune 500 company with 15,000 wireless lines that didn’t have an effective plan for recovering older devices, losing any value those devices still offered.

Trinitas created a plan to effectively recover the devices. That plan included:

  • Setting up return kits and collecting old devices
  • Unlocking, wiping all data, and recycling the devices
  • Cutting the company a check for the newly recouped revenue

Client Results:

  • Increased revenue $42,369 per year
  • Increased peace of mind knowing devices were securely wiped and tracked
  • Boosted environmental green initiatives

This savings allowed the company to hire an additional customer service rep, elevating the organization’s customer service and customer connections.

Learn more about Trinitas’ services and how they can bring efficiencies and cost savings to your business.

Sign up for a FREE assessment below or call 512-949-3680 to speak with a consultant.

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Simplification isn’t simple, but it’s our specialty.

Contact us now and we’ll prove it.
Gain Peace of Mind with Trinitas Telecom Expense Management (TEM) Services

Gain Peace of Mind with Trinitas Telecom Expense Management (TEM) Services

Gain Peace of Mind with Trinitas Telecom Expense Management (TEM) Services

In the world of acronyms, it’s easy to get lost. Not to worry, Trinitas is here to help you navigate the letters and the data!

Trinitas’ Telecom Expense Management (TEM) solution keeps everything in one place, including your wireless, voice, and data environment, and keeps your organization’s cost of communicating in check. Think of it as your company’s information and data hub.

TEM benefits include:

  • Flexibility to designate expenses according to your business model, boosting your bottom line and gaining greater visibility into expense allocation.
  • Comprehensive data and reporting for US and global segments.
  • Customized spend reports that show your spend according to your business needs, including reports by business unit, cost center, and employee identification number.
  • Consolidated vendor management and bill pay—Trinitas Manages Carrier Contracts and consolidates your telecom vendors. Additionally, all vendor bill payments are handled by Trinitas.
  • Centralized asset management through an online hub that shows device inventory, physical location of all devices and vendor data plans for each device.
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Learn more about Trinitas’ services and how they can bring efficiencies and cost savings to your business.

Sign up for a FREE assessment below or call 512-949-3680 to speak with a consultant.

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