Case Study: A Strategic Approach to Reducing Warranty Costs for a Healthcare Company

Case Study: A Strategic Approach to Reducing Warranty Costs for a Healthcare Company

Case Study: A Strategic Approach to Reducing Warranty Costs for a Healthcare Company

Objective

Reduce warranty costs and spending inefficiencies with wireless devices, and free up time for overworked IT employees.

Company Size

30,000 employees and 10,000 wireless lines currently in use.

Trinitas was recently approached by a large healthcare company to help the organization review and then reduce spending and warranty costs with wireless devices. This would not only potentially save the company hundreds of thousands of dollars; it would also reduce the workload of an overworked IT department.

Solution

Trinitas conducted a consultative deep dive into the company’s wireless program, uncovering opportunities for spend reduction that had previously been overlooked.

The company had 10,000 wireless devices and was covering each one with a name brand warranty care product that cost $124 per device. This resulted in an annual cost of $1,240,000.

Trinitas discovered that only 20% of those 10,000 devices actually used the warranty care product resulting in a massive over expenditure. Trinitas analysts found that 80% of that money was being wasted on those devices. Instead of providing warranty programs for each individual device, Trinitas implemented our signature Device Repair Program, only to be used on an as-needed basis, meaning the company will only pay fees when a device is actually in need of a repair. The average cost to repair a device is $124, or $248,000 for the entire fleet of devices.

Result

Cost savings of $992,000 annually. The company used this cost savings to implement a more successful tablet program. Additionally, their employees are no longer responsible for managing the warranty program and all of the inherent headaches associated with it. They also added new employees to the IT team to help accomplish the company’s new information and technology goals.

Client Satisfaction

“[Trinitas] went above and beyond! We appreciate your service and support for our company — you always go the extra mile to service your customers. We look forward to working with you this year and beyond!”

 Bart
Sr. Telecommunications Engineer
Worldwide Apparel and Footwear Company

“We so appreciate your team’s willingness to accept the Coupa challenge and your work with our team to get the catalog updated and running. Katie has been outstanding to work with on the accounting side of things.

I give Trinitas an “A” for outstanding support throughout this transition! Our immediate goals with Trinitas will be to maintain our current partnership and the excellent level of customer service and support we feel you are providing. Thank you for all you do!”

 Nicole
Procurement Coordinator Indirect Procurement – Telecom
Worldwide Apparel and Footwear Company

“Since our work with Trinitas began, I am not being asked to follow-up on orders or request adjustments for items received that were incorrect or did not meet the needs of the users. Trinitas has stepped in and worked directly with our company on these issues. David is easy to work with, with excellent follow-through. I look forward to a lengthy professional relationship with Trinitas.”

 Carolyn
Sr. Coordinator, IT Controlling
Luxury Vehicle Manufacturer

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Top Five Technology Trends for 2020

Top Five Technology Trends for 2020

Top Five Technology Trends for 2020

As 2019 wraps up, it’s time to look to 2020, and experts are weighing in on what they feel will drive technology markets in the year to come. Gartner’s recent article, Top 10 Strategic Technology Trends for 2020, lays out a series of noteworthy things to watch for as the new decade nears, but it also makes a broader point that, “The trends are structured around the idea of ‘people-centric smart spaces,’ which means considering how these technologies will affect people (i.e., customers, employees) and the places that they live in (i.e., home, office, car…).”

Why Organizations are Backwards When it Comes to Building a Technology Stack

According to the article, many businesses first build a technology stack and then explore the potential applications—a concept that is completely backwards as it does not explore the business and human context first. This idea doesn’t take into consideration where the organization’s employees and customers are during their workdays—corporate office, car, home office etc.

At Trinitas, we agree. Thinking about these trends within the context of human capital, location, and end-use or goal is key. When thinking about the business and human context first, IT leaders can analyze and decide which combination of these 2020 trends will drive the most innovation and strategy.

Of the 10 trends listed in the article, we believe the below five are the most impactful:

  • Hyperautomation: As industries around the globe close doors, favoring automated technologies over human capital, this concept has seen a tremendous amount of attention.
  • Democratization: On a more positive note, democratization is the idea of providing people with easy access to professional expertise and training. Think online learning or healthcare consultations from afar.
  • Human Augmentation: Not as scary as it sounds, human augmentation in technology can increase safety in the workplace, contribute to human productivity and advance medical breakthroughs.
  • Transparency and traceability: This trend—or better yet, necessity—is addressing the many trust issues that come with the ever-expanding technology landscape.
  • Autonomous things: While it sounds like the name of a new Netflix series, autonomous things are a very real factor. They include drones, robots, ships and appliances that perform tasks usually taken on by humans. Learning more about their capabilities and limitations will become increasingly important in the years to come.

Trinitas can help you achieve success and allow you gain organizational strength in these areas. Call us today to learn more about how you can maximize technology’s next wave.

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’Tis the Seasons to Save with These Budgeting Tips

’Tis the Seasons to Save with These Budgeting Tips

’Tis the Seasons to Save with These Budgeting Tips

It’s that time of year again: budget season. As the calendar year gets ready to renew, so do many company and department budgets. If you’re looking for ways to save on your organization’s wireless device program, Trinitas has some ideas to help get you there in 2020.

Accessory Bundles

Trinitas recently partnered with a Fortune 100 company with 100,000—yes, 100,000!—wireless lines to find ways to save. The company was paying $65.00 per accessory bundle (case, charger and headset) with another supplier. We reduced this by $13.00 per bundle.

The result? $1.3M in annual savings! And this is not an anomaly. We typically save customers 20% or more on their wireless device expenses.

Buy Back

Old devices don’t just create actual waste, they can waste an organization’s time and money as well — something Trinitas helped a Fortune 500 company partner recently discover. This company had 15,000 wireless lines, but no effective plan for recovering their older devices, so we created one.

Our Plan:

  • Set up return kits and collected old devices.
  • Helped client unlock, wiped all data from, and recycled those devices.
  • Created an online platform for the client to manage the entire asset recovery program
  • Sent the company a check for the newly recouped revenue.

This resulted in an annual revenue increase of $35,679, not to mention the peace of mind knowing where these devices, many of which had accessed sensitive company material, were securely wiped and tracked. It also contributed to the company’s green initiatives by reducing harmful technological waste.

The additional revenue allowed the company to hire a new customer service representative to increase service levels to clients and alleviate overworked department staff.

Device Repairs

If Trinitas could add an additional $1M+ in annual revenue, would you want us to? We recently partnered with a healthcare company using more than 10,000 wireless lines. This company was paying $124 per device for a name brand warranty program. Our analysts found that they were wasting that money on over 80% of those devices!

Trinitas implemented a device repair program to be used on an as-needed only basis, saving the organization $992,000 annually. These savings allowed the company to grow and manage its tablet program and contributed to a happier IT department.

Device Staging and Kitting

Are you maximizing the time and talent of your IT department? Trinitas recently partnered with a Fortune 500 company with 12,000 wireless lines. Their IT employees were spending most of their days activating, deploying and staging their wireless devices, instead of growing the business.

We suggested outsourcing the staging and kitting of the company’s wireless devices to a cost-effective and reliable company. The potential cost savings provided a very valid reason to give it a try.

The outsourcing allowed the IT employees to spend their time focusing on important company goals and strategic growth. Once management saw the shift in job satisfaction and cost savings, they welcomed the solution.

We provided the following services:

  • Activation of devices
  • Downloading and activation of all company apps
  • Fully charging the devices
  • Installing a protective cover
  • Shipping of devices directly to the employees, ready to go right out of the box

Serious cost savings positively affect a variety of company facets, from employee satisfaction, to talent retention, and your bottom line. Schedule a 15-minute call to learn more about how you can maximize cost savings and take your IT budget father in 2020.

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